Netsmart Rated the No. 1 Technology Solutions Vendor in Post-Acute Care for 9th Year, Black Book Survey


Black Book Research announced that Netsmart has swept the post-acute health technology platform ratings for highest customer satisfaction in the annual client experience polling of 20 top competitors. Black Book's study of post-acute providers confirmed Netsmart has retained the top performance honor for the fifth year in a row; 3,846 post-acute, subacute, hospice, and long-term care providers and 280 rehabilitation providers participated in the crowdsourced survey from December 2022 to April this year.

Black Book also examined post-acute provider EHR usage and revenue cycle management tools employed in the U.S. and found that less than seventeen percent of respondents consider their organization equipped to electronically engage in value-based care, care coordination, patient record exchange, or population health initiatives with referral hospitals and physicians currently. 

The growth potential for post-acute care technology is estimated by Black Book to exceed double digits in 2024 as value-based payment reforms require providers to exchange data electronically and coordinate care effectively.

"Year after year, we see Netsmart as top-rated in the industry by client users," said Doug Brown, president, and CEO of Black Book Research. "It's clear that, even in a tightening and increasingly complex market, Netsmart is continuing to lead the post-acute care industry by providing a product that is a vital part of their users' workflow, patient coordination, reimbursement, and critical digital capabilities to the successful providers in the value-based care environment."

This report is based on findings from an independent survey conducted by Black Book qualified users of post-acute EHR and RCM systems, including Skilled Nursing Facilities, Hospital-Based Subacute Units, Short and Long Term Rehabilitation Centers, Home Health Agencies, and Hospice organizations reporting on more than 75 vendors.

For more on the Black Book methodology, unbiased independence from vendor influence, and commitment to a relevant healthcare technology research process, please visit

About Black Book™

Black Book Market Research LLC provides vendor-neutral archival solutions and healthcare IT users, media, investors, analysts, quality-minded vendors, and prospective software and services buyers with comprehensive comparison data of the industry's top respected and competitively performing solutions vendors. The largest user opinion poll of its kind in healthcare IT, Black Book™ collects over one million viewpoints on information technology and outsourced services vendor performance annually. Black Book is internationally recognized for over 17 years of customer satisfaction and loyalty polling, particularly in technology, medical equipment, services, and outsourcing industries.

Black Book™ founders, management, and staff do not own or hold any financial interest in any of the vendors covered and encompassed in this survey, including NetSmart, and Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media prior to vendor notification of rating results.

Follow Black Book on Twitter @blackbookpolls and LinkedIn at

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Original Source: Netsmart Rated the No. 1 Technology Solutions Vendor in Post-Acute Care for 9th Year, Black Book Survey

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